The error message should explain the reason and provide instructions for how to get in touch with the correct department. In most cases, an error message shows because there is a hold on the student account. Within the registration system, the following are some common error messages:
Suspension hold – A Suspension hold is applied when a student has been suspended from the College for reasons of poor academic performance, academic or non-academic misconduct. Contact the Office of the Registrar: studentrecords@alexandercollege.ca
Registrar hold – A Registrar hold is applied when there is an unresolved disciplinary case or if the Registrar wants to block a student from registering due to some kind of misconduct. Examples include: plagiarism and cheating, fraudulent documents, academic or non-academic misconduct. Contact the Office of the Registrar: studentrecords@alexandercollege.ca
Time Conflict – If you receive a time conflict message, two or more of your courses have a time conflict. In the event that a student enrolls in two or more courses at different campuses, an allowance of 1 hour travel time between campuses is automatically calculated. Contact the Office of the Registrar: registration@alexandercollege.ca
Cheque hold – A Cheque hold is applied when a student has paid fees by personal cheque. Payments by personal cheque are subject to a 10-day clearing period. Contact the Student Financial Services unit, studentfinancialservices@alexandercollege.ca
Financial hold – A Financial hold is applied when a student has an outstanding fee balance that is past due. Examples include: library fines, tuition fees, NSF cheques, etc. Contact the Student Financial Services unit, studentfinancialservices@alexandercollege.ca