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Welcome to the Office of the Registrar

The Office of the Registrar provides a wide range of non-academic student support services, helping students to navigate their program of study from the point of admissions all the way through to graduation.

Our team of administrative professionals are committed to providing timely and accurate information and services to students. We are responsible for administering many of the institution’s administrative policies and procedures, and strive to do so while upholding to a high standard of care, compassion, and fairness for all students.

Some of Our Student-Facing Services Include:

  • Post-Admissions inquiries (e.g., corrections, placement, etc.)
  • Assessment Testing – English Placement Test (EPT), Math Placement Test (MPT)
  • Student Financial Aid (e.g., StudentAid BC or other provincial funding programs)
  • Course Registration (e.g., course eligibility, registration system support, prerequisite waivers or exemption requests, etc.)
  • Student Records (e.g., information corrections or changes, program changes, document submission and document ordering)
  • Medical insurance  (e.g., enrollment for medical insurance coverage, inquiries about coverage)
  • Study authorization (submission of study authorization documents, general inquiries about requirements to study)
  • Forms, letters, and transcripts (submission of forms, requests for letters, certifications, transcripts)
  • Grades and Academic standing (e.g., grade correction, academic standing and recognition)
  • Transfer Credit (request to transfer credit from a previous institution)
  • Graduation (e.g., confirmation of eligibility, program GPA calculation, application for Graduation assistance)
  • and more…

Meet the Team

Claudia Gonzalez Calvillo
Student Records Clerk

Claudia Gonzalez Calvillo

 

c.gonzalez@alexandercollege.ca

Claudia is a member of our Student Records team, responsible for student file documents, information updates, document validation, etc.

As Student Records Clerk, Claudia works with physical and digital student files and records, ensuring secure retention of records including admission documents, transcripts, test scores, and other confidential student documents. She also supports the Student Records team in the fulfilment of orders for an official transcript.

Debora Ross
Senior Officer
Student Records
Transfer Credit and Graduation

Debora Ross

 

d.ross@alexandercollege.ca

Debora is a senior member of our Student Records team in the Office of the Registrar. She completed her undergraduate studies at Simon Fraser University focusing on English and World Literature. Debora contributes experience in customer service and event coordination to our team. She most enjoys supporting students by meeting with students to preliminarily confirm graduation eligibility or helping students with any of their document inquiries.

As a Senior Officer specializing in Student Records, Debora supports students with student records inquiries including questions about grades and academic standing, transcripts and letters, privacy and access to records, personal information and changes to personal information, program changes, etc. Behind the scenes Debora takes a leading role in student Records initiatives, training team members, running workshops for students, and making sure that our Records services are functioning optimally.

Eva Hall
Senior Officer
Admissions and Placement Testing, Office of the Registrar

Eva Hall

 

e.hall@alexandercollege.ca

Eva is a senior member of our Admissions team in the Office of the Registrar. She completed her undergraduate studies at SFU focusing on Sociology and Anthropology. Eva contributes experience in test centre services to our team. She most enjoys supporting students by helping to problem-solve and contributing positive interactions throughout a student’s educational experience.

As a Senior Officer specializing in Admissions, Eva supports students and staff with all forms of inquiry related to admissions processing and requirements, placement testing and financial aid. Behind the scenes Eva takes a leading role in Admissions initiatives, training team members, running workshops for students, and making sure that our Application services and processes are functioning optimally.

Henna Harpreet Lawson Manhas
Course Registration Assistant

Henna Harpreet Lawson Manhas

 

l.manhas@alexandercollege.ca

Henna Harpreet (Lawson) is a member of our Course Registration team in the Office of the Registrar.

As Course Registration Assistant, Lawson provides direct support to students with all inquiries related to course registration, and provides in-person assistance at the Registrar and Enrolment Services counter, as well as by phone and email.

Isabella Hartman
Course Registration Assistant

Isabella Hartman

 

i.hartman@alexandercollege.ca

Isabella is a member of our Course Registration team in the Office of the Registrar.

As Course Registration Assistant, Isabella provides direct support to students with all inquiries related to course registration, and provides in-person assistance at the Registrar and Enrolment Services counter, as well as by phone and email.

Jasmina Dizdarevic
Officer
Student Records

Jasmina Dizdarevic

 

j.dizdarevic@alexandercollege.ca

Jasmina is a senior member of our Student Records team in the Office of the Registrar. She completed her undergraduate studies at the University of Sarajevo focusing on German Language and Literature.

As an Officer specializing in Student Records, Jasmina supports students with records inquiries including questions about grades and academic standing, transcripts and letters, document authentication, privacy and access to records, personal information and changes to personal information, program changes, etc.

Joanne Lisa Wu
Officer
Course Registration

Joanne Lisa Wu

 

j.wu@alexandercollege.ca

Joanne Lisa is a member of our Course Registration team in the Office of the Registrar. She completed her undergraduate studies at the University of British Columbia focusing on Psychology and Sociology.

As an Officer specializing in Course Registration, Joanne provides support to students with all forms of inquiry related to course registration systems and policies, coordinates student appeals, and more. She also provides in-person assistance at the Registrar and Enrolment Services counter, as well as by phone and email. Behind the scenes, Joanne supports the Course Registration team with course changes and cancellations, notices to students, and special projects.

Lauren Wallace
Senior Officer
Course Scheduling and Registration, Office of the Registrar

Lauren Wallace

 

l.wallace@alexandercollege.ca

Lauren is a senior member of our Course Registration team in the Office of the Registrar. She completed her undergraduate studies at SFU focusing on World Literature and French. Lauren contributes experience in editing, writing and running student-oriented events to our team. She most enjoys supporting students by helping them navigate registration so that they can achieve their academic goals.

As a Senior Officer specializing in Course Registration, Lauren provides support with course changes and cancellations, and supports students with all forms of inquiry related to course registration systems, policies, appeals, and more. Behind the scenes Lauren takes a leading role in course registration appeals, systems, and troubleshooting, as well as training team members, running workshops for students, and making sure that our course registration processes are functioning optimally.

Le Hai Phuong (Phoenix) Hoang
Officer
Admissions and Placement Testing

Le Hai Phuong (Phoenix) Hoang

 

p.hoang@alexandercollege.ca

Le Hai Phuong (Phoenix) is a member of our Student Records team in the Office of the Registrar. She completed her undergraduate studies at Fairleigh Dickinson University focusing on Hospitality and Tourism.

As an Officer specializing in Admissions, Phoenix supports students and staff with all forms of inquiry related to admissions processing and requirements, placement testing and financial aid. Behind the scenes Phoenix is busy evaluating new applications for admission from around the world, invigilating placement tests, running workshops for students, and more.

How to Contact the Office of the Registrar

Drop in During Office Hours

Registrar and Enrolment Services counter is now open at the new Burnaby campus, 4805 Kingsway, Burnaby!

Location Address Hours
Burnaby Campus Room number(s) 202-208 Monday to Friday 9:00am-4:30am

By Mail & Phone

Location Address Phone
Burnaby Campus 4805 Kingsway, Burnaby, BC, V5H 4T6 (604)435-5815

By Email

Admissions Unit Registration Unit Student Records Unit
General mailbox:
admissions@alexandercollege.ca

Placement testing services:
placementtesting@alexandercollege.ca

General mailbox:
registration@alexandercollege.ca
General mailbox:
studentrecords@alexandercollege.ca

Graduation:
graduation@alexandercollege.ca

Transfer Credit Unit Registrar MyAC Support
General mailbox:
transfercredit@alexandercollege.ca
General mailbox:
registrar@alexandercollege.ca
General mailbox:
myacsupport@alexandercollege.ca