New Provincial Health Orders – August 25, 2021

The Provincial Health Officer has issued:

• • new mandatory mask requirements in all indoor public areas effective August 25, 2021.
  • a proof of vaccination requirement to access a number of events and businesses, including gyms, restaurants, and movie theatres, effective September 13, 2021.

More details to come. See below for more details.
https://news.gov.bc.ca/releases/2021HLTH0053-001665
https://www2.gov.bc.ca/gov/content/covid-19/vaccine/proof

Archived Announcements

• The Government of Canada announces extension of travel ban | August 10, 2021

  The Government of Canada announces extension of travel ban – August 10, 2021
  The Government of Canada has suspended flights from India until September 21, 2021

  For further information regarding this travel suspension, please visit the government of Canada website.
  https://travel.gc.ca/destinations/india

• Government of Canada announces extension of travel ban | July 19, 2021

  The Government of Canada has announced that effective August 9, 2021, the three-night government authorized hotel stay requirement will be eliminated for all travellers arriving by air. All travellers must still provide a quarantine plan and be prepared to quarantine, in case it is determined at the border that they do not meet the necessary requirements.

  For more information on the new measures, please see here: www.canada.ca

• Government of Canada announces extension of travel ban | July 19, 2021
  • • The Government of Canada has suspended flights from India until August 21, 2021.
    • For further information regarding this travel suspension please visit the government of Canada website.

    https://travel.gc.ca/destinations/india

  • Canadian Government Announces Travel Updates | July 8, 2021
    • On July 5, the Federal Government implemented the first phase of its approach to ease border restrictions for travellers entering Canada by easing quarantine requirements for certain travellers.

    Please note the following updates:

    • • • All incoming students need a quarantine plan, whether they’re vaccinated or not, in case their arrival test returns positive and they need to isolate in accordance with public health requirements.
        • As part of pre-arrival information, ensure you are using the BC COVID-19 Support App as well as the ArriveCAN app.

    The Government of Canada is expected to announce further stages of border reopening in the coming weeks. Be sure to refer to their website http://travel.gc.ca  for the most up-to-date information.

    • Canadian Government announces travel restrictions | June 21, 2021

      Government of Canada’s first phase to easing border measures for travellers entering Canada

      • Beginning July 5, 2021 at 11:59 p.m. EDT, fully vaccinated travellers who are permitted to enter Canada will not be subject to the federal requirement to quarantine or take a COVID-19 test on day-8.

      In addition, fully vaccinated travellers arriving by air will not be required to stay at a government-authorized hotel.

      To be considered fully vaccinated, a traveller must have received the full series of a vaccine — or combination of vaccines — accepted by the Government of Canada at least 14 days prior to entering Canada.

      Currently, those vaccines are manufactured by Pfizer, Moderna, AstraZeneca/COVISHIELD, and Janssen (Johnson & Johnson).

      Travellers can receive their vaccine in any country, and must provide documentation supporting their vaccination in English, French or with a certified translation.

      For more information, please visit Public Health Agency of Canada – New release

    • Canadian Government announces travel restrictions | May 26, 2021

      The Government of Canada has suspended flights from India and Pakistan until June 21, 2021.
      For further information regarding this travel suspension please visit the government of Canada website.
      https://travel.gc.ca/destinations/india
      https://travel.gc.ca/destinations/pakistan

    • Canadian Government announces travel restrictions | April 22, 2021

      The Government of Canada will suspend flights from India and Pakistan for a period of 30 days. For further information regarding this travel suspension please visit the government of Canada website.
      https://travel.gc.ca/destinations/india
      https://travel.gc.ca/destinations/pakistan

Alexander College’s COVID-19 Health and Safety Plans and Protocols

• • • • • • Alexander College’s Student Health and Safety Guide for Fall 2021 [PDF] (August 2021)
          • Alexander College’s Communicable Disease Safety Plan [PDF] (July 2021)
          • Alexander College’s Self-Isolation Plan for Students [PDF] (July 2021)
          • Alexander College’s Protocol in Case of COVID-19 Outbreak on Campus [PDF] (May 2021)
          • Alexander College’s Mask Policy [PDF]
          • Alexander College Hotel Recommendations
          • COVID 19 On Campus Safety Protocol & Training for Students and Employees of Alexander College [PDF] (May 2021)

Important Government Guidelines

• • • • • • BC COVID-19 Vaccination Plan
          • COVID-19 Go Forward Guidelines for BC Post-Secondary [PDF] (June 2021)
          • COVID-19 Return to Campus Primer [PDF] (April 2021)
          • COVID-19 Mandatory Hotel Stopover Plan (May 2021)
          • ArriveCAN

Travel and Quarantine FAQs

• • • • • What steps has Alexander College taken to reduce the spread of COVID-19?

          Read our Alexander College COVID-19 Safety Plan [PDF] (May 2021) for more on what steps are being taken to keep students safe on campus.

        • I’m an international student. How can I safely travel to Canada?

          Please avoid all non-essential travel at this time.
          • Follow the COVID-19 Mandatory Hotel Stopover Plan (May 2021) and ArriveCAN instructions.

        • I’m an international student. What do I do once I have arrived in Canada?

          Follow the COVID-19 Mandatory Hotel Stopover Plan (May 2021) and ArriveCAN instructions.

        • I tested positive for COVID-19. What do I do?
          • If you get a positive test result, you and everyone in your household should self-isolate immediately. Public health will contact you with further instructions. More information is available here: http://www.bccdc.ca/health-info/diseases-conditions/covid-19/about-covid-19/if-you-have-covid-19
          • Please notify the Office of Student Affairs immediately at studentaffairs@alexandercollege.ca. See here for accommodation and support plans available for students: https://alexandercollege.ca/student-success/office-of-student-affairs/accommodation/#1

Campus Services FAQs

• • • • • Is Alexander College open?
          • • Fall 2021 term began September 7, 2021. The first two weeks of term are being held virtually (via Zoom and Canvas).
            • While most courses will remain virtual or online for the duration of the Fall term, selected courses with a blended component will commence in-person attendance from the week of September 20.
            • During the period of September 7-17, 2021, the new Burnaby Campus is partially open with limited access to facilities. The Student Financial Services Office, Bookstore, and Registrar and Enrolment Services Counter, located at the entrance to the campus, are open Monday-Friday from 9:00am-4:30pm. Students are welcome to visit the Registrar and Enrolment Services counter for in-person assistance with submitting or picking up transcripts and documentation, Admissions, Academic Advising, Student Records, and Course Registration. Some inquiries (e.g., transfer credit, application for graduation) may require that the student book a virtual appointment (Zoom) with one of our Officers.

Frequently Asked Questions:

• • • • • • What student support services are available virtually and how can I contact them?

            Some administrative student support services (e.g. Office of Student Affairs, Library, Writing and Learning Centre, Health and Wellness Counseling, etc.) continue to operate remotely.

            By Email
            Each department is monitoring their emails as usual. You can find department emails on department web pages or you can find staff contacts through the Staff Directory also on our web page.

            For general inquiries by email, our reception team is available to assist you. Please email frontdesk@alexandercollege.ca with your inquiry.

            By Phone
            We have established a Student Information Line, which can be reached at (604) 435-5815. The Student Information Line is open during business hours, Monday-Friday, 8:30am-5:00pm. By calling the Student Information Line, you will be able to select from available services and be transferred to a staff representative.

            By Video Conferencing
            Some services, such as Academic Advising and Writing & Learning Centre, will also be available by appointment through video conferencing.

          • Where can I get help with Zoom, Bluejeans, and Canvas?

            Zoom
            https://alexandercollege.ca/student-success/writing-and-learning-centre/zoom/If you have any questions about using Zoom, please email zoomsupport@alexandercollege.ca or book an appointment with the Writing & Learning Centre on the WCOnline 04. ONLINE CPSC Schedule.

            BlueJeans
            Please visit: https://alexandercollege.ca/student-success/writing-and-learning-centre/If you have any questions about using BlueJeans, please email bluejeanssupport@alexandercollege.ca or book an appointment with the Writing & Learning Centre on the WCOnline 04. ONLINE CPSC Schedule.

            Canvas
            Please visit: https://alexandercollege.ca/canvas/Contact the Canvas Help Desk at: canvashelp@alexandercollege.ca or call: 604-558-6195. Please make sure your message contains the following information.

            For students: Your full name; Your student number; Your birth date; a brief description of your problem.
            For Faculty: Your name, course name and number and a brief description of your problem.

            Phone calls will be responded to during regular business hours, usually within 24 hours of receiving your message.

            IT Helpdesk for General Computer Issues
            Please visit: https://alexandercollege.ca/student-success/writing-and-learning-centre/it-helpdesk-support/

            The IT Helpdesk supports Alexander College students with basic troubleshooting questions about their computers and software issues.

            To get in touch with the IT HelpDesk, you may phone or email during regular business hours.

            Hours of operation: Monday-Friday, 9:00 am- 5:00 pm PST.

            By Phone: 604-558-6198

            By Email: ithelpdesk@alexandercollege.ca

          • How can I pay my tuition fees?

            Option 1: Online Banking bill payment
            Allow at least 3 business days for Online Banking payment to be received by Alexander College. For detailed instructions on how to pay tuition fees by online banking, visit: https://alexandercollege.ca/bookstore/

            Option 2: Western Union
            Allow at least 5 business days for Western Union payment to be received by Alexander College. For detailed instructions on how to pay tuition fees by online banking, visit: https://alexandercollege.ca/bookstore/

            Option 3: Bank Draft. The Student Financial Services office at the new Burnaby campus is open.
          • How can I pick up or drop off my original documents

            The Registrar and Enrolment Services counter at the new Burnaby campus, 4805 Kingsway, Burnaby, is now open to see students in-person.

            Students are welcome to drop off or request to pick-up documentation from the Student Records Officer at the Registrar and Enrolment Services counter. The counter is open Monday-Friday from 9:00am-4:30pm. This schedule is subject to change depending on health and safety conditions and the guidance of the Provincial Health Officer.

          • Can I still order my official Alexander College transcript?

            Yes, transcript ordering is available as usual, however students will need to select mailing options as in-person pick-up is unavailable during this time. Express courier service is also unavailable, however transcripts can be mailed to student’s homes or to other institutions through regular mail service.

            In-person transcript pick ]-up service and express mailing service will resume September 20, 2021.

          • I feel anxious, stressed or angry about the COVID-19 situation, is there anyone I can talk to?

            Alexander College is very proud to announce its acquisition of the MySSP Counselling App, part of the KeepMeSafe program for students. Keep.meSAFE is a mental health counselling service that specializes in student mental health support and provides access to: live 24/7/365 immediate and unlimited access to licensed counsellors through telephone and mobile chat, even when travelling abroad. Most importantly, it provides mental health care in over 60 languages, including all the primary languages our students speak.

            For more information and to download the MySSP app, please follow this link: https://alexandercollege.ca/student-life/myssp/

            Additionally, all students have continued access to our Health and Wellness Counselor, Kerry Anne Holloway. Please contact by phone 604-780-1799 or by email at hollowaycounselling@gmail.com. All students are eligible for up to 10 free sessions a year.

          • As a current student attending classes, if I get a positive test result for COVID-19, what support services are available to me?

            Please refer to the Limited Time Accommodation due to COVID-19

Contact Us

• • • Contact Information

      Email us at covid19safety@alexandercollege.ca if you have any additional questions or concerns and we will get back to you as soon as possible.