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Canadian Government announces travel restrictions | May 26, 2021
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Archived Announcements
Alexander College’s COVID-19 Health and Safety Plans and Protocols
Important Government Guidelines
Travel and Quarantine FAQs
Read our Alexander College COVID-19 Safety Plan [PDF] (May 2021) for more on what steps are being taken to keep students safe on campus.
Please avoid all non-essential travel at this time.
• Follow the COVID-19 Mandatory Hotel Stopover Plan (May 2021) and ArriveCAN instructions.
Follow the COVID-19 Mandatory Hotel Stopover Plan (May 2021) and ArriveCAN instructions.
Campus Services FAQs
Frequently Asked Questions:
Administrative student support services (e.g. Admissions, course registration, Registrar’s Office, Office of Student Affairs, Student Financial Services, Library, Writing and Learning Centre, Health and Wellness Counseling, etc.) continue to operate remotely.
By Email
Each department is monitoring their emails as usual. You can find department emails on department web pages or you can find staff contacts through the Staff Directory also on our web page.
For general inquiries by email, our reception team is available to assist you. Please email frontdesk@alexandercollege.ca with your inquiry.
By Phone
We have established a Student Information Line, which can be reached at (604) 435-5815. The Student Information Line is open during business hours, Monday-Friday, 8:30am-5:00pm. By calling the Student Information Line, you will be able to select from available services and be transferred to a staff representative.
By Video Conferencing
Some services, such as Academic Advising and Writing & Learning Centre, will also be available by appointment through video conferencing.
Zoom
https://alexandercollege.ca/student-success/writing-and-learning-centre/zoom/If you have any questions about using Zoom, please email zoomsupport@alexandercollege.ca or book an appointment with the Writing & Learning Centre on the WCOnline 04. ONLINE CPSC Schedule.
BlueJeans
Please visit: https://alexandercollege.ca/student-success/writing-and-learning-centre/If you have any questions about using BlueJeans, please email bluejeanssupport@alexandercollege.ca or book an appointment with the Writing & Learning Centre on the WCOnline 04. ONLINE CPSC Schedule.
Canvas
Please visit: https://alexandercollege.ca/canvas/Contact the Canvas Help Desk at: canvashelp@alexandercollege.ca or call: 604-558-6195. Please make sure your message contains the following information.
For students: Your full name; Your student number; Your birth date; a brief description of your problem.
For Faculty: Your name, course name and number and a brief description of your problem.
Phone calls will be responded to during regular business hours, usually within 24 hours of receiving your message.
IT Helpdesk for General Computer Issues
Please visit: https://alexandercollege.ca/student-success/writing-and-learning-centre/it-helpdesk-support/
The IT Helpdesk supports Alexander College students with basic troubleshooting questions about their computers and software issues.
To get in touch with the IT HelpDesk, you may phone or email during regular business hours.
Hours of operation: Monday-Friday, 9:00 am- 5:00 pm PST.
By Phone: 604-558-6198
By Email: ithelpdesk@alexandercollege.ca
Option 1: Online Banking bill payment
Allow at least 3 business days for Online Banking payment to be received by Alexander College. For detailed instructions on how to pay tuition fees by online banking, visit: https://alexandercollege.ca/bookstore/
Option 2: Western Union
Allow at least 5 business days for Western Union payment to be received by Alexander College. For detailed instructions on how to pay tuition fees by online banking, visit: https://alexandercollege.ca/bookstore/
Option 3: Bank Draft. Alexander College is offering a bank draft drop-off service at the front door of Burnaby campus.
Please note that the staff member on site will be receiving bank drafts only, and will not be providing assistance with any other matters, nor providing access to the campus.
Bank Draft Drop off service is available only on the following dates:
Bank Draft Drop Off Hours:
10:00 am to 3:00 pm
Bank Draft Drop Off Dates:
May 27
June 1, 3, 8, 10, 15, 17, 22, 24, 28, 29, 30
July 2, 5, 6, 7, 8, 9, 12, 13, 14, 15, 16, 19
Please write, very clearly, the student name AND student ID number on the Bank Draft prior to drop off, in order to ensure that the payment is assigned to the correct student account.
The Office of the Registrar is providing limited access for students to pick up and drop off original/irreplaceable file documents (e.g. international transcripts, test score documents, etc.), by appointment only. This service will be offered biweekly on Wednesdays, excluding statutory holidays. This schedule is subject to change depending on health and safety conditions and the guidance of the Provincial Health Officer.
Students must first make a request by email to studentrecords@alexandercollege.ca and receive an email invitation. Requests must be received at least four business days prior to the next scheduled pick up date. Students who drop-in without prior arrangement will not be able to receive or deliver documents.
Documents that are dropped off will not be available for pick up until 12 pm on the next scheduled pick up date, and students must schedule an appointment.
The schedule for original document pick up/drop off dates for Spring 2021 is:
| Date | Time | Location |
|---|---|---|
| Wednesday, March 3, 2021 | 10:00 am – 3:00 pm | Burnaby campus, front entrance |
| Wednesday, March 17, 2021 | 10:00 am – 3:00 pm | Burnaby campus, front entrance |
| Wednesday, April 7, 2021 | 10:00 am – 3:00 pm | Burnaby campus, front entrance |
| Wednesday, April 21, 2021 | 10:00 am – 3:00 pm | Burnaby campus, front entrance |
| Wednesday, May 12, 2021 | 10:00 am – 3:00 pm | Burnaby campus, front entrance |
| Wednesday, May 26, 2021 | 10:00 am – 3:00 pm | Burnaby campus, front entrance |
| Wednesday, June 9, 2021 | 10:00 am – 3:00 pm | Burnaby campus, front entrance |
| Wednesday, June 23, 2021 | 10:00 am – 3:00 pm | Burnaby campus, front entrance |
Yes, transcript ordering is available as usual, however students will need to select mailing options as in-person pick-up is unavailable during this time. Express courier service is also unavailable, however transcripts can be mailed to student’s homes or to other institutions through regular mail service.
Alexander College is very proud to announce its acquisition of the MySSP Counselling App, part of the KeepMeSafe program for students. Keep.meSAFE is a mental health counselling service that specializes in student mental health support and provides access to: live 24/7/365 immediate and unlimited access to licensed counsellors through telephone and mobile chat, even when travelling abroad. Most importantly, it provides mental health care in over 60 languages, including all the primary languages our students speak.
For more information and to download the MySSP app, please follow this link: https://alexandercollege.ca/student-life/myssp/
Additionally, all students have continued access to our Health and Wellness Counselor, Kerry Anne Holloway. Please contact by phone 604-780-1799 or by email at hollowaycounselling@gmail.com. All students are eligible for up to 10 free sessions a year.
Please refer to the Limited Time Accommodation due to COVID-19
Contact Us
Email us at covid19safety@alexandercollege.ca if you have any additional questions or concerns and we will get back to you as soon as possible.
Looking to start the application process? Apply to AC here
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