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Update to Students, March 30, 2020

Dear Students of Alexander College,

Alexander College is proud to share our recent efforts to support the local health care system. Alexander College has recently donated $60,000 worth of gloves, gowns and goggles to the Burnaby Hospital, along with another $60,000 in funding for a new ventilator. If you would like to donate to the Burnaby Hospital Foundation, the link is To see Global News coverage about AC’s donation, please click this link

We have established a Student Information Line, which can be reached at (604) 435-5815. The Student Information Line is open during business hours, Monday-Friday, 8:30am-5:00pm. By calling the Student Information Line, you will be able to select from available services and be transferred to a staff representative. Some services, such as Academic Advising and Writing & Learning Centre, will also be available by appointment through video conferencing, during business hours.

There are no known cases of COVID-19 at Alexander College, however, following the advice of the Provincial Health Officer on social distancing, all Winter 2020 classes have been moved to an online format for the remainder of the term. All classes will be delivered online at the time of day that they are regularly scheduled via Canvas and BlueJeans.

For help with Canvas or BlueJeans, visit: call the Canvas Helpdesk at (604) 558-6195.

To further support our social distancing efforts during this time, Alexander College has decided to move all courses for the upcoming Spring 2020 term to an online format (e.g. virtual classrooms). Registration for Spring 2020 term is open until May 1; tuition fee payments can be made through online banking. Please see our website FAQ section below for more information.

All in-person student support services are now offered online via email, phone, or video conferencing for the remainder of the Winter 2020 term. Our staff will continue to work remotely, and campus facilities will not be accessible until further notice.

We are continuing to monitor the changing conditions in BC. Alexander College will post updates on our website: as the situation changes over time.

For important community resources, such as employment, financial, mental health and general BC updates, please click here.

For all media inquiries regarding Alexander College, please contact


Alexander College Administration

Frequently Asked Questions:

  • Are there any cases of COVID-19 at Alexander College?

    No, there are no known or suspected cases of COVID-19 at Alexander College.

  • Why are classes moving online?

    Alexander College is following the advice of the Provincial Health Officer, and wants to help slow the spread of COVID-19 through temporary social distancing measures. By moving our courses online for the remainder of the term, students can continue to study while maintaining social distance.

  • Are the school facilities open?

    To promote social distancing during this critical time, all in-person student support services will move online from Wednesday, March 18th for the remainder of the Winter 2020 term. Our staff will continue to work remotely, and facilitieswill not be accessible until further notice.

  • What student support services are available by phone and online?

    Administrative student support services (e.g. admissions, course registration, Registrar’s Office, Office of Student Affairs, Student Financial Services, Library, Writing and Learning Centre, Health and Wellness Counseling, etc.) continue to operate remotely.

    We have established a Student Information Line, which can be reached at (604) 435-5815. By calling the Student Information Line, you will be able to select from available services and be transferred to a staff representative. Some services, such as Academic Advising and Writing & Learning Centre, will also be available by appointment through video conferencing.

    For help with Canvas or BlueJeans, visit: or call the Canvas Helpdesk at (604) 558-6195

  • How will I take my final exams?

    Arrangements for online examinations are being made. More details about online examinations will be announced once the details are finalized. Rest assured that final examinations will take place, and you will be able to finish all components of your course(s) this semester online.

  • Is there any change to the start of next semester, Spring 2020?

    The Spring 2020 semester will go ahead as planned and all classes will be delivered online (virtual classrooms).

  • How can I pay my tuition fees?

    Allow at least 3 business days for Online Banking payment to be received by Alexander College. Allow at least 5 business days for Western Union payment to be received by Alexander College.

    In-person tuition fee payments are not available, however students can pay tuition fees through online banking. To allow students more time to pay tuition fees through online banking, the tuition fee deadline for Spring 2020 semester has been extended from 5 business to 10 business days after course registration.

    For more information on how to pay tuition fees online, visit:

  • I am an international student and considering travelling back home during this time. Can I complete my course(s) from outside of Canada?

    Yes. Students are able to complete the remainder of the Winter 2020 term online, from any place in the world. Alexander College does not advise students to leave Canada, however every student’s circumstance is unique.

    It is important to note that classes continue to take place, virtually, at the same day(s) and time as schedule, and these class times are based on Vancouver local time (PST).

    Additionally, students who travel out of Canada during this time may also be unable to return to Canada in time for Spring semester, either due to border closures or flight limitations. Students should be aware that some private medical insurance providers, including Guard.Me, have suspended coverage for any policy holder who chooses to leave Canada at this time. If a student is currently relying on private medical insurance or travel health insurance, they will likely not be covered in the event that they become ill outside of Canada.

    Finally, Immigration, Refugees, and Citizenship Canada (IRCC) has announced that students already taking in-person classes in Canada which have been moved online due to the current COVID-19 situation will not experience negative impact on their Post-Graduation Work Permit (PGWP) eligibility. At this time, it is unclear whether this announcement also applies to the coming Spring 2020 semester. International students are advised to consult with IRCC prior to deciding whether or not to travel back to their home country for a period of time.

  • Will this move to online learning affect my study permit and/or post-graduation work permit eligibility?

    No. Immigration, Refugees, and Citizenship Canada (IRCC) has announced that courses of study being delivered online during this exceptional period of time will not affect permit eligibility.

  • How can I pick up my original documents?

    Pick up of previously submitted official documents (e.g. international transcripts, test score documents, etc.) is temporarily unavailable.

  • Can I still order my official Alexander College transcript?

    Yes, transcript ordering is available as usual, however students will need to select mailing options as in-person pick-up is unavailable during this time. Express courier service is also unavailable, however transcripts can be mailed to student’s homes or to other institutions through regular mail service.

The following services are available online:

  • Bookstore and Tuition Payment

    For more information on how to pay tuition fees online, visit:

  • Admissions

    General information about admission requirements and required application documentation. Our Enrolment Advising team assists students to apply for admission, prepare necessary documentation, etc. If you are a prospective student, or an applicant with an application in progress, your inquiry will be directed to the appropriate Enrolment Advising team member.

  • Placement Testing services (English and Mathematics)

    Will resume online appointment booking for placement testing from Monday, March 23. Placement tests will be offered in an online format using video conferencing (BlueJeans) during this time.

  • Course Registration

    Course registration and registration systems, course prerequisites, waiting lists, appeals

  • Academic Advising

    Assistance with program planning, university transfer planning, and applications for graduation. Appointments can be booked by emailing Academic Advising, and appointments will be conducted through video conferencing using (BlueJeans).

  • Transfer Credit

    Assistance with transfer of course credit(s) from other institutions to AC. Documents and forms can be submitted via email.

  • Student Records

    Assistance with updating your information or academic history, submitting documents to complete your student file, ordering transcripts or other documents, grades, academic standing. Note that in-person pick up of transcripts or original documents is currently unavailable.

    Questions about a pending application for graduation, or graduation documents (including orders of duplicate degree parchments).

  • Health and Wellness

    Our counsellor, Kerry Anne Holloway, will be continuing to provide counselling services during our online period. She can be reached by phone at 604-780-1799 and by email at She will also be available by BlueJeans – check back here for the link shortly.

  • Office of Student Affairs

    All elements of student advocacy will continue through the Office of Student Affairs, including all appeals processes such as Bereavement, Grade appeals, Academic Alert appeals and Complaints, among others. All forms are available on the Alexander College website here – they have been made online pdf fillable and can be submitted directly to

    If you are currently being provided with Accommodations, all efforts will be made to continue these during the transition to online. Expect Student Affairs to reach out regarding your plan.

  • Library

    Library services will continue for students in the form of database maintenance and accessibility to all resources from offsite – please see the library webpage and its instructional videos on how to access all the articles necessary to complete your assignments from home.

    One on one research appointments will be continue to be booked through WCOnline and made available through BlueJeans chat rooms throughout the day. Chat services through AskAway remain operation for the duration of the semester. Library will continue to offer classroom presentations through BlueJeans in your courses on how to use all software relevant for your courses.

  • WLC

    WLC will continue to provide one-on-one tutoring services via WCOnline. The online tutoring schedule will be available Tuesday morning. Just log into your WLC account and select the ONLINE: Subject Area schedule, and book an appointment as you normally would. If you have previously booked an appointment with us, we’ve moved it online, but your tutor is still available at the same time.

    When it is time for your meeting, just click on your appointment and “Start or Join an online consultation” to begin. To start your appointment, just click on “Start or Join an online consultation”. View a tutorial here. You will be able to upload your assignment or copy and paste it to the work space. You can use the chat function on the side to type in your questions.

    The same rules for lateness/no shows still apply. If you are more than 5 minutes late for your appointment, your appointment will be marked as missed. If you have two no-shows, your WLC account will be suspended for 1 week. If you have a remediation workshop, please look for an email. You will need to download 4 documents before you begin.

  • Student Services

    Over the next few weeks, students will still be able to access various Student Services. For general questions and inquiries and for questions related to Convocation or Spring 2020 Orientation, please contact For students starting at Alexander College in Spring 2020, Orientation will be moved completely online. More information, including links to Online Orientation will be emailed to students directly. Student Services will continue to maintain AC 101, your source for information regarding your campus, courses and services around Alexander.

    In person programs, such as Peer Mentorship, Textbook Buyback and Focus Groups will be suspended until further notice. Student Services will continue to collect nominations for Winter 2020 scholarships. Recipients will be notified in the beginning of the Spring 2020 term.

  • Student Life

    Student Life is pleased to announce that we will be offering exciting activities, clubs, competitions, contests, and support chats (i.e. healthy lifestyle tips) through BlueJeans. Stay tuned and be sure to join us on a daily basis to keep up with the latest and greatest that is happening in Student Life!

Looking to start the application process? Apply to AC here
You can apply online above or request additional information below.

Request Enrolment Information