Important Update: April 19, Spring 2021 term course registration is now open. | Spring and Summer 2021 terms to be delivered virtually. All on-campus support services are currently virtual. Important Announcement for Fall 2021.
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Communication Skills

Communication is important for exchanging ideas, expressing thoughts, keeping up-to-date and asking for assistance. Communication will be happening online in discussions, over email and used for your submitted work.

Communication Resources

To be successful, it is important to communicate regularly! Below is a list of resources you should utilize during your studies:

  1. Check your emails frequently for updates and important information from your instructor.
  2. Double check assignment due dates and examination dates.
  3. Check the Canvas global announcement for AC events, upcoming deadlines and important policies.
  4. Participate in class discussions.
  5. Get in touch with your instructor if you have any questions – check for virtual office hours.
  6. Get in touch with classmates to make new friends and potential study buddies.

While you are communicating for distance learning, please make sure that you are following the proper “netiquette” with fellow instructors and students.

What is “Netiquette”?

Netiquette is short for “Network Etiquette”. It outlines the rules for interacting with others online in a considerate and respectful way.

Discussion Forum “Netiquette”

  • Use respectful language
  • Use correct grammar and punctuation
  • Do not re-state opinions; provide your own thoughts on the topic
  • Listen and understand others points of view
  • Respect others privacy
  • Do not use all uppercase letters
  • Avoid sarcasm
  • If someone asks a question and you know the answer, offer to help
  • Thank those that help you online
Email “Netiquette”

  • Include your name, student number and course number for email correspondence
  • Use correct grammar and punctuation
  • Create effective “Subject Lines” for emails
  • Allow sufficient time to receive an answer

More information on Netiquette

More information on the value of communications skills

Learning Strategy Skills

Strategies can be used to organize your learning to accomplish a course effectively and efficiently.

The First Day

Start the course by reading and clearly following your teacher’s instructions. There will also be a course syllabus to assist you with important deadlines, a brief introduction to course content, textbooks (if applicable) and a marking breakdown.

Starting Your Modules

There will be weekly assignments and assigned readings for each module. Pay close attention to the Learning Objectives of each module; they will help you identify key ideas and important content. These concepts also frequently show up in quizzes and exams. It is also important to complete all assignments, homework and readings in your current module before moving on to another.


  1. Note-taking
    While you are studying, take clear notes and write down keywords and important concepts. Even though you have all of the information online, paraphrasing and synthesizing help you gain better comprehension.
  2. Questions
    Write down any questions that arise and utilize the discussion forum or contact your instructor for clarification.
  3. Breaks
    Remember to reward yourself with breaks. You will not be able to properly process all course material at once. Remove yourself from the screen to refresh and refocus before returning.


Make sure to check your grades regularly and ask your instructor for clarification if necessary.

Further reading and resources regarding learning strategies

Course Technology Skills

To have access to your online courses, you should make sure the following learning software is working properly:


Link to MyAC here:

To Login:
Your login information would be provided in your acceptance package email.
(Your student ID number and a temporary password)
Need Assistance?
Email the Registrar’s Office:


Link to Canvas here:

To Login:
User ID: Your Student ID Number
Password: Your birthdate (YYYYMMDD)
Need Assistance?
Email Canvas Help:



Zoom Room links will be given by the instructor for office hours and exams.
Download Zoom here:

Need Assistance?
Email Zoom Support:

It is also required to have the following technology for your studies:

Time Management Skills

In order to be successful in taking online courses, you will need to be highly organized, committed and self-directed.

Below are five ways in which you can set yourself up for success:

  1. Create a Weekly Study Schedule

    To be an effective learner, you must make your study time a priority. Be sure to create a study plan that is effective for your needs. This could mean studying for 3 hours blocks or 45 minute intervals. Every student studies differently. Take note of what works best for you and apply them to your studies.

  2. Just remember, it is recommended to reserve 3 hours for course work and 6 hours for study, assigned readings and homework per class (roughly 9 hours a week).

  3. Mark Important Dates on a Calendar

    To make sure you aren’t submitting an assignment late, mark all important due dates on a calendar. You can also set specific start dates to work on assignments (e.g. two weeks prior to the due date).

  4. Set Priorities and Realistic Goals

    Before you begin your course, set an intention in your mind for the grade you would like to achieve and then begin working your way towards it. Identify what you need to accomplish to get there.

  5. Avoid Procrastination and Distractions

    It is easy with technology to get side-tracked. Try to avoid excessive social media, Netflix episodes or online shopping in your designated study times. A helpful tip is to do your least favourite task first and your most favourite task last. That way you always have something to look forward to.

  6. Create Rewards

    By creating an incentive, you will be positively reinforcing the work you have done. This will help you establish a routine and make studying more fun. You can choose a monetary, activity or time-based reward. Be creative, but ensure the reward matches the work you’ve put in.

Further reading and resources regarding Time Management

Additional Resources