IT Helpdesk Support

IT Helpdesk Support

Student Success

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IT Helpdesk Support

The IT Helpdesk supports Alexander College students with basic troubleshooting questions about their computers and software issues.

To get in touch with the IT HelpDesk, you may phone or email during regular business hours.

Hours of operation: Monday-Friday, 9:00 am- 5:00 pm PST.

By Phone: 604-558-6198

By Email: ithelpdesk@alexandercollege.ca

Scope of Service:

Assistance with general questions
Assistance with document formatting
Basic troubleshooting steps for internet connectivity
Basic troubleshooting steps for applications, webcam and sound
Instructions on installing software for college related work
Directions on how to install software for antivirus scanning
Troubleshoot and direct to other supports as necessary

*Please note that Alexander College is not liable for computer hardware or software issues.

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