Important Update: November 27, Fall 2020 and Winter 2021 Terms to be conducted virtually. All on-campus support services remain virtual until further notice.
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IT Helpdesk Support

The IT Helpdesk supports Alexander College students with basic troubleshooting questions about their computers, software, and Office 365 log in and password recovery.

To get in touch with the IT HelpDesk, you may phone or email during regular business hours.

Hours of operation: Monday-Friday, 9:00 am- 5:00 pm PST.

By Phone: 604-558-6198

By Email: ithelpdesk@alexandercollege.ca

Scope of Service:

  • Assistance with general questions
  • Assistance with Office 365 log in and password recovery
  • Basic troubleshooting steps for internet connectivity
  • Basic troubleshooting steps for applications, webcam and sound
  • Instructions on installing software for college related work
  • Directions on how to install software for antivirus scanning
  • Troubleshoot and direct to other supports as necessary

*Please note that Alexander College is not liable for computer hardware or software issues.

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