Important Update: May 13, Canadian Government Announces Travel Restrictions | Spring and Summer 2021 terms to be delivered virtually. All on-campus support services are currently virtual. Important Announcement for Fall 2021.
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IT Helpdesk Support

The IT Helpdesk supports Alexander College students with basic troubleshooting questions about their computers and software.

To get in touch with the IT HelpDesk, you may phone or email during regular business hours.

Hours of operation: Monday-Friday, 9:00 am- 5:00 pm PST.

By Phone: 604-558-6198

By Email: ithelpdesk@alexandercollege.ca

(Canvas and Zoom support are provided by different departments. For help with Canvas, click here. For help with Zoom, click here).

Scope of Service:

  • Assistance with general questions
  • Basic troubleshooting steps for internet connectivity
  • Basic troubleshooting steps for applications, webcam and sound
  • Instructions on installing software for college related work
  • Directions on how to install software for antivirus scanning
  • Troubleshoot and direct to other supports as necessary

*Please note that Alexander College is not liable for computer hardware or software issues.

Resources: