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IT Helpdesk Support

The IT Helpdesk supports Alexander College students with basic troubleshooting questions about their computers and software.

To get in touch with the IT HelpDesk, you may phone or email during regular business hours.

Hours of operation: Monday-Friday, 9:00 am- 5:00 pm PST.

By Phone: 604-558-6198

By Email:

(Canvas and Zoom support are provided by different departments. For help with Canvas, click here. For help with Zoom, click here).

If you have a different inquiry and you’re unsure of which department to contact, you can get in touch with our staff at or 604-435-5815 (press 0 for front desk) and they will be pleased to assist you.

Scope of Service:

  • Assistance with general IT questions
  • Basic troubleshooting steps for internet connectivity
  • Basic troubleshooting steps for applications, webcam and sound
  • Instructions on installing software for college related work
  • Directions on how to install software for antivirus scanning
  • Troubleshoot and direct to other supports as necessary

*Please note that Alexander College is not liable for computer hardware or software issues.