IT Helpdesk Support

The IT Helpdesk supports Alexander College students with basic troubleshooting questions about their computers and software.

To get in touch with the IT HelpDesk, you may phone or email during regular business hours.

Hours of operation: Monday-Friday, 9:00 am- 5:00 pm PST.

By Phone: 604-558-6198

By Email: ithelpdesk@alexandercollege.ca

(Canvas and Zoom support are provided by different departments. For help with Canvas, click here. For help with Zoom, click here).

Scope of Service:

*Please note that Alexander College is not liable for computer hardware or software issues.

Minimum Computer Specifications for Study at Alexander College

Alexander College students are required to use a computer with a webcam and mic to participate in class lectures and exams. A computer is also essential for writing essays and completing other course work. The Essential School Supplies link below outlines the minimum computer specifications to look for when purchasing a computer.

Essential School Supplies
Canadian Retailers- Sales, Deals, Discounts on Computers

There are several retailers in Canada to choose a computer from, and many will ship to your home for free. In addition to everyday discounts and regular sales, many retailers will offer special online sales that coincide with annual holidays or traditional shopping days. Depending on the retailer, there will be sales on Black Friday, Cyber Monday, Boxing day (and the following week) and other types of sales coinciding with holidays throughout the year.

Microserve
www.techwarehouse.microserve.ca

Microsoft
www.microsoft.com

Frontier PC
www.frontierpc.com/deals

Dell
www.deals.dell.com

Lenovo
www.lenovo.com

Visions
www.visions.ca/category-name