Important Update: April 19, Spring 2021 term course registration is now open. | Spring and Summer 2021 terms to be delivered virtually. All on-campus support services are currently virtual. Important Announcement for Fall 2021.
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Alexander College offers a number of free support services which are available for all our students, including our distance learners.

Writing and Learning Centre

Alexander College’s Writing and Learning Centre provides virtual one on one tutoring for all subject areas. Distance students can book an appointment with one of our tutors via WCOnline, upload a draft and receive immediate feedback during regular College operating hours. The WLC also offers a wide range of academic skills workshops, including introduction to citation sessions as well as a number of academic help resources.

Unsure if you’ve cited your sources or paraphrased correctly? Struggling with your thesis statement? Unsure of the college policies surrounding plagiarism? Book an appointment with the WLC To find out more. Please visit www.alexandercollege.ca/student-success/writing-and-learning-centre for more information.

For students unable to meet with Alexander College staff during regular hours, students may also use the asynchronous writing support service WriteAway. WriteAway is an online tutoring service that supports students by providing personalized feedback on their writing. As a member of the WriteAway community, all Alexander College students can now submit their work 7 days a week, 24 hours a day and expect feedback within 48 hours from qualified tutors at other institutions across B.C. To submit your paper, please visit https://alexandercollege.ca/student-success/writing-and-learning-centre/writeaway/. Wait times do increase during busy periods, so be sure to submit your paper in advance!

Library

The Alexander College Library serves as an information hub in which students can access a range of online databases, helpful ‘How to Guides‘ and meet with Library staff for one on one research help appointments. To meet with Library staff, log in to WCOnline and select schedule 09. Library Research Help.

Have a research question but don’t want to book an appointment? No problem. Distance students can chat with a Librarian via AskAway and get help with topics such as finding materials, navigating databases, and evaluating sources. Stay connected to your AC community and up to date with the latest Library news by visiting the AC Library Blog.

Alexander College subscribes to a significant collection of some of the world’s best databases, ebooks and journal articles from around the world – you can access these at any time from home. Your database login instructions are:

Username: Your student number
Password: Your family/last name, if you don’t have a last name use “xxx”

More comprehensive information on how Library can assist with your distance classes can be found on the AC Library website https://alexandercollege.ca/student-success/library/.

Student Services:

Student Services at Alexander College provides support for new student orientation, convocation, scholarships and peer mentorship for new and continuing students among other services. For Distance students, their primary means of assistance is in maintaining the comprehensive student guide to Alexander in AC 101, available here: https://alexandercollege.ca/student-success/ac-101/. New and continuing students who successfully pass this course are eligible to receive a bonus participation point in every course they take during their time at AC.

For more information on how student services can be of assistance, please visit https://alexandercollege.ca/student-success/student-services/.

Academic Advising:

Students who have questions regarding course planning for upcoming terms or transferability to other institutions can contact Academic Advising for one to one appointments in real time via Zoom. For those distance students who have difficulty meeting during regular college operating hours, you may seek advice by email at academicadvising@alexandercollege.ca.

For more information about our Academic Advising services, please visit https://alexandercollege.ca/admissions-and-registration/academic-advising/.

Writing and Learning Centre

Student Counselling

Alexander College students can meet with our full time counsellor for up to 10 free virtual counseling sessions each academic year. These sessions are designed to provide students with a safe, supportive, and confidential space where they can discuss any issues or problems they are experiencing. Common topics include homesickness, anxiety, depression and loneliness.

If you are struggling in an online, asynchronous environment, please reach out and book an appointment.

Our counsellor also delivers workshops on issues such as stress management, mindfulness, and test anxiety so keep an eye out for any upcoming events!

Health & Wellness:

If you are experiencing emotional/health issues, please reach out to our free, confidential Health and Wellness counsellor. Student are provided with 10 sessions per academic year, and all conversations are completely anonymous. Full information about our services can be found here: https://alexandercollege.ca/student-life/health-and-wellness/. The counsellor can be reached by email at healthandwellness@alexandercollege.ca or by phone at 604-780-1799.

Mental health wellbeing services are also available to Distance students through My SSP app. This service provides free 24 hr counselling in students’ first languages from anywhere in the world. You can learn more about the program or download the app from here: https://alexandercollege.ca/student-life/myssp/

Writing and Learning Centre

Canvas Help Desk:

All Distance classes are delivered by Canvas. Canvas tutorials may be found at: https://www.instructure.com/canvas/higher-education/platform. If you are having difficulties navigating the software, you can contact Student Canvas Help and reach out to the Canvas Help Desk by phone at 604-558-6195 or email at canvashelp@alexandercollege.ca.
For more information, please visit https://alexandercollege.ca/canvas/.

IT Helpdesk:

Alexander College is proud to offer Technical Support for your online classes. Studying online can be challenging for new students as Alexander College uses a range of software and platforms to deliver our courses.

If you are having trouble installing software or you are simply not sure how to format documents correctly, we are here to help. Students can contact the IT Helpdesk with basic troubleshooting questions about their computers and software issues. Hours of operation for IT services for students are Monday-Friday, 9:00 am- 5:00 pm PST. They can be reached by phone at 604-558-6198 or by email: ithelpdesk@alexandercollege.ca

Zoom and BlueJeans Support:

Depending on who you need to contact, you may meet with AC staff via Zoom or BlueJeans.

Not encountered either before? Not to worry, AC provides free and detailed training materials for both platforms. To find out more about Zoom, check out our Zoom help materials (https://alexandercollege.ca/student-success/writing-and-learning-centre/zoom/) or contact zoomsupport@alexandercollege.ca.

To learn more about BlueJeans, click here. https://alexandercollege.ca/student-success/writing-and-learning-centre/bluejeans-app/

Writing and Learning Centre