Student Support Specialist (SSS)

Position Overview

Under the direction of the Writing & Learning Centre Manager (WLCM), the Student Support Specialist will be responsible for supporting students with issues arising from digital learning resources and MS Office 365 in accordance with the Writing & Learning Centre (WLC)’s mission. The Specialist will also support other Writing & Learning Centre specialists and staff with other tasks as directed by the WLCM.

Reporting Relationship

Reports to the WLCM

Employment Type

Temporary, Full-Time 1-Year Contract, with possibility of extension

Salary Range

$46,000 – $50,000 per year

Work Week

The Employee will work during regular business hours, Monday to Friday, for 37.5 hours per week (not including a 30-minute unpaid meal break per day). Occasional evenings, Saturdays and overtime may be required.

Location

This position requires the employee to travel between Burnaby and Vancouver Campuses as necessary for support and administrative duties.

Education & Experience Requirements

• Post-secondary Diploma or Degree
• Minimum of one year’s related work experience
• One year of teaching experience in post-secondary education considered an asset

Qualifications

• Knowledge of the learning management system (LMS) and other digital learning technologies
• Superior oral and written communication skills
• Excellent interpersonal and student service skills
• Experience working with speakers of other languages
• Flexible with a ‘team player’ attitude
• Able to take initiative and address the needs of the unit
• Able to take direction and complete tasks as assigned
• Proficient with Microsoft Office
• Strong proficiency in English

Specific Responsibilities

• Managing the student support desks for Office 365, Canvas, and MyAC mail accounts.
  • Promptly and properly addressing emails (using established email templates) sent to the help/support desk email inboxes maintained by the WLC.
  • Providing one-on-one support to students (in-person or virtually) who make an appointment or walk-in seeking assistance with the digital resources offered by Alexander College or directing the student to the proper location to receive the support they require.
  • Maintaining accurate records of student interactions and the support provided.
• Developing and implementing student support initiatives aimed at improving student digital literacy and academic transferable skills.
  • Under the direction of the WLCM, collaborating with faculty and staff to identify and meet the needs of students.
  • Collaborating with other support services, such as Student Support, to ensure comprehensive support for students.
  • Collaborating with other WLC staff on implementing WLC initiatives.
  • Contributing to the continuous improvement of student support services by providing feedback and suggestions for enhancements.
• Creating and using resources that promote WLC student support services.
  • Developing and using email autoreplies and email templates.
  • Preparing and presenting information sessions and workshops for students.
  • Developing and distributing guides, checklists, “cheat sheets”, and other documentation on student digital resources supported by the WLC.
  • Developing content for the learning management system that may aid student use of digital resources provided to students by the college.
• Supporting the WLC
  • Identifying trends and needs in student support requests and bringing them to the attention of the rest of the WLC unit.
  • Assisting with formulating term and annual WLC reports.
  • Providing occasional tutorial services to students in areas of expertise
  • Participating in College events such as New Student Orientation, as decided by the WLC Manager
  • Invigilating course examinations while showing reasonable flexibility with respect to scheduling during each semester’s examination period.
  • Performing other duties as assigned by the WLCM or the Deans’ Office.

How to Apply

If you are interested in the above position and you would like to apply, please e-mail your cover letter and resume with the e-mail title being “[Your full-name]_Student Support Specialist 2024” to hiring@alexandercollege.ca.

Please note that applications without a cover letter will not be accepted. In your cover letter, be sure to tell us what you would bring to the team and why you’d be perfect for this role. Only shortlisted applicants will be contacted.

No phone calls please.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. Thank you!