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IT Helpdesk

The IT Helpdesk supports Alexander College students with basic troubleshooting questions about their computers and software.

How to Contact

To get in touch with the IT HelpDesk, you may phone or email during regular business hours.

Monday-Friday, 9:00 am- 5:00 pm PST.

By Phone & Email

Phone

604-558-6198 (Burnaby)

Phone: 604-558-6198 (Burnaby)

Email: ithelpdesk@alexandercollege.ca

* Canvas and Zoom support are provided by different departments. For help with Canvas, contact myacsupport@alexandercollege.ca. For help with Zoom, zoomsupport@alexandercollege.ca.

If you have a different inquiry and you’re unsure of which department to contact, you can get in touch with our staff at frontdesk@alexandercollege.ca or 604-435-5815 (press 0 for front desk) and they will be pleased to assist you.

Scope of Service:

  • Assistance with general IT questions
  • Basic troubleshooting steps for internet connectivity
  • Basic troubleshooting steps for applications, webcam and sound
  • Instructions on installing software for college related work
  • Directions on how to install software for antivirus scanning
  • Troubleshoot and direct to other supports as necessary

*Please note that Alexander College is not liable for computer hardware or software issues.

Resources:

Minimum Computer Specifications for Study at Alexander College

Alexander College students are required to use a computer with a webcam and mic to participate in class lectures and exams. A computer is also essential for writing essays and completing other course work. The Essential School Supplies link below outlines the minimum computer specifications to look for when purchasing a computer.

Essential School Supplies [pdf]

Canadian Retailers- Sales, Deals, Discounts on Computers

There are several retailers in Canada to choose a computer from, and many will ship to your home for free. In addition to everyday discounts and regular sales, many retailers will offer special online sales that coincide with annual holidays or traditional shopping days. Depending on the retailer, there will be sales on Black Friday, Cyber Monday, Boxing day (and the following week) and other types of sales coinciding with holidays throughout the year.

Alexander College acknowledges that the land on which we usually gather is the traditional, ancestral and unceded territory of the Coast Salish peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations. We are grateful to have the opportunity to work in this territory.

Alexander College acknowledges that the land on which we usually gather is the traditional, ancestral and unceded territory of the Coast Salish peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations. We are grateful to have the opportunity to work in this territory.