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Assistant, Office of Student Rights and Responsibilities

Position Overview

The Assistant in the Office of Student Rights and Responsibilities (SRR) plays a vital role in supporting the functions and responsibilities of the office. This position is responsible for providing administrative and clerical support, facilitating communication between students and staff, and assisting with various tasks related to student conduct, rights, and responsibilities.

The Assistant will work closely with the office’s team to ensure the fair and ethical treatment of students while maintaining a safe and inclusive campus environment. The Assistant in the Office of Student Rights and Responsibilities plays a pivotal role in upholding the university’s commitment to fostering a safe and respectful academic community.

Reporting Relationship

Reports to the Director of Student Services and the Manager of Student Rights and Responsibilities

Employment Type

Full Time, Permanent

Work Week

The Employee will work during regular business hours, Monday to Friday, for 37.5 hours per week (not including a 30-minute unpaid meal break per day). Occasional overtime may be required.   

Location

The Burnaby and Vancouver Campus. Flexibility to travel between and work at both campuses will be required.

Education & Experience Requirements

  • Minimum of 1 year work experience in a post-secondary institution is an asset but not a requirement
  • Minimum of a Bachelor’s degree; Educational background in Criminology or Psychology is an asset
  • Experience working with international populations and understanding issues and barriers facing international students, intercultural communication, international education systems and cultures

Qualifications

  • Strong proficiency in English
  • Excellent communication and presentation abilities
  • Detail oriented with the ability to meet deadlines
  • Strong ability to take initiative and complete tasks as assigned
  • Strong familiarity with Microsoft Office
  • Excellent time-management skills
  • Strong ability to communicate easily and fluidly through technology and social media
  • Ability to work well both independently and collaboratively and maintain confidentiality

Specific Responsibilities

Receive and File Appeals Related to the Office of Student Rights and Responsibilities

  • Be the intake for all forms related to SRR, including: Academic Appeals, Accommodations Requests, including Bereavement, Attendance Appeals, Complaints Exam Deferrals, Final Grade Appeals, Behavioural Misconduct
  • Screen student appeal requests to ensure there is sufficient evidence
  • Maintain records related to student conduct and appeal cases

Oversee Scheduling for Student Advocacy Related Interventions

  • Coordinate and schedule meetings between students, Office of SRR, and Registrar’s Office in relation to processes regarding misconduct, appeals, expulsions, accommodations, etc.
  • Draft letters of expulsion and suspension
  • Arrange for scheduling of accommodations and appeals related exams, quizzes and other forms of assessment as necessary

Assist with Academic Alert Filing Process

  • Maintain records in the College database, Excel spreadsheet, and SharePoint Folders
  • Update remediation completion dates and appeal status
  • Update student’s academic alert history in the College database
  • Send the list of students to the Writing and Learning Centre for remediation appointments, or to the Registrar’s Office for the application of suspension / expulsion, if applicable
  • Schedule in-person evidence viewing appointments with students who request it

Facilitate Focus Group(s) and Student Success Survey(s)

  • Work with SRR Officers to facilitate different types of student assessment, including but not limited to surveys, focus groups and interviews
  • Attend and record said meetings

Other Administrative Duties

  • Monitor the SRR email inbox
  • Be the point of contact for students inquiring about the appeals process
  • Forward student inquiries to other departments, when appropriate
  • Answer student support phone line
  • Benchmark against other institutions to identify areas for improvement
  • Prepare proposals to develop future opportunities for SRR
  • Perform Chegg and Course Hero takedowns for faculty
  • Work in conjunction with staff in other departments to ensure a coordinated approach to addressing student issues
  • Attend team meetings to report on progress
  • Perform other duties as assigned by your direct report

How to Apply

If you are interested in the above position and you would like to apply, please e-mail your cover letter and resume with the e-mail title being “[Your full-name]_Assistant, Office of Student Rights and Responsibilities 2024” to hiring@alexandercollege.ca. Please note that applications without a cover letter will not be accepted. In your cover letter, be sure to tell us what you would bring to the team and why you’d be perfect for this role. Only shortlisted applicants will be contacted.

No phone calls please.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. Thank you!

Alexander College acknowledges that the land on which we usually gather is the traditional, ancestral and unceded territory of the Coast Salish peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations. We are grateful to have the opportunity to work in this territory.

Alexander College acknowledges that the land on which we usually gather is the traditional, ancestral and unceded territory of the Coast Salish peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations. We are grateful to have the opportunity to work in this territory.