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A computer screen with the Canvas technical support page open

Canvas Help

What is Canvas?

Canvas is a learning management system that Alexander College uses to administer classes and manage digital course materials. Students use Canvas to access learning materials, submit assignments, complete quizzes and exams, view grades, and communicate with their instructors and classmates.

How can I use it?

Students access Canvas by logging into their MyAC portal and clicking on the ‘Canvas’ link.
MyAC portal showing the Canvas login option
Canvas link inside the MyAC portal

Canvas Mobile Application

To access the Canvas mobile application, you will need your mobile phone and a second device, such as a computer, laptop, or another phone.

Step 1
Download the App

On your mobile phone, download the Canvas Student application.

Canvas Student application in the app store
Step 2
Select QR Login

Open the Canvas Student application and select QR Login.

QR Login option in the Canvas Student application
Step 3
Scan the QR Code

Follow the instructions and scan the QR code displayed on your second device.

Scanning a QR code to log in to Canvas
Step 4
Complete Your Login

You should now be logged into the Canvas app. Your login information will be saved, so you should only need to complete this process once.

Canvas mobile login completed

Canvas FAQs

Yes, all courses that are part of Alexander College’s degree programs use Canvas.

No. You can access Canvas by logging into the myAC portal.

It can take 12–36 hours for your Canvas account to be created and set up after you register for classes. If you recently registered, please try again tomorrow.

Canvas courses are normally published shortly before the term starts. You may need to wait until the beginning of the term to see your course.

If you recently registered for a course, it could also take up to 12–36 hours for it to become visible on Canvas.

You can use the Canvas mobile app to view course materials, but you should not use it to complete assignments, quizzes, or exams. These should be completed using a laptop or desktop computer.

Please refer to the Essential Supplies information for more details.

How can I get help?

Email IT Help Desk ithelpdesk@alexandercollege.ca

Alexander College acknowledges that the land on which we usually gather is the traditional, ancestral and unceded territory of the Coast Salish peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations. We are grateful to have the opportunity to work in this territory.

Alexander College acknowledges that the land on which we usually gather is the traditional, ancestral and unceded territory of the Coast Salish peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations. We are grateful to have the opportunity to work in this territory.